Business Analysis & Process Design
Understand the Business. Design the Solution. Deliver the Outcome.
Business analysts and process specialists who stay involved from requirements through to delivery — not just document and hand off.
Technology Consultancy Since 2012
Enterprise to Mid-Market
Australia-Based · Servicing APAC
Two Disciplines, One Solution
Overview
Analysis that fits how you actually work
Good analysis is the difference between a system that fits how you work and one you spend years working around. Too often requirements are gathered on paper, handed over, and never revisited — and the gap only becomes visible at go-live, when it’s expensive to fix. Strong analysis helps align stakeholders, reduce delivery risk and ensure decisions rest on a shared, accurate picture of the business.
We provide business analysis and process design that stays hands-on from start to finish — understanding how your organisation actually operates, designing processes that hold up in practice, and staying involved through configuration and build, testing, go-live and — where needed — beyond.
Our engagements draw on two complementary roles. Business Analysts focus on requirements, stakeholder engagement and delivery outcomes; Process Specialists examine how work flows across teams and functions. Depending on what you need, we bring one, the other, or both working together — so a solution fits both the technology and the business it supports.
Why Practical Analysis
Analysis measured by what happens after the workshop
Analysis is only valuable if it reflects reality and survives into delivery.
Grounded in how you actually work
We start from your real processes and constraints, not a template. The result is analysis that reflects your organisation — not a generic ideal that no one can follow.
Two disciplines, one solution
Requirements and process design are different skill sets. We bring both — Business Analysts and Process Specialists — so a solution is shaped by how the business works, not just what it’s asked to do.
Designed with the people who use it
Process design only works if the people doing the work can see themselves in it. We shape and test it with them directly, so it’s understood, trusted, and far more likely to stick once it’s live.
What We Provide
Analysis and process expertise matched to your needs
Our analysis and design services are scoped to your situation — from a focused piece of work to embedded analysis capability across a program.
01
Requirements Definition & Documentation
Define what the business needs, why it matters, and how success will be measured.
- Requirements gathering and elicitation
- Functional documentation
- Requirements traceability
- Prioritisation and scoping
02
Process Mapping & Future State Design
An honest picture of how things work today, and a practical design for how they should work — validated with the people involved.
- Current state process mapping
- Future state process design
- Process improvement and simplification
- Stakeholder workshops and validation
03
Functional Specifications & Gap Analysis
Translate business requirements into solution design, identify gaps, and assess options before decisions are locked in.
- Functional specifications
- Gap analysis against requirements
- Options and impact assessment
- Design decision support
04
Hands-on Delivery & Post Go-live Review
Our consultants work as part of your delivery team, not just the design team, and their involvement can extend to reviewing how the solution performs after go-live.
- Participation through configuration, build and testing
- Support through user acceptance testing
- Post go-live systems and process review
- Continuous improvement recommendations
When To Engage
Signs you may need analysis support
Good analysis doesn’t need a project already underway to be useful. In fact, it’s often most valuable before one exists. The earlier it starts, the more it shapes the outcome and the more rework it can prevent later.
If any of the following sound familiar, it’s worth a conversation:
Common triggers
A new system or process change is being scoped
Requirements are unclear, contested, or keep changing
Processes have grown complex or inconsistent over time
A previous project delivered something that didn’t fit how you work
You need documentation that reflects how things actually run
A program needs analysis capability it doesn’t currently have
How We Work
From understanding the need to improving the result
Hands-on from the first conversation to the review after go-live.
01
Understand
We start by understanding how your organisation actually works — the processes, the people, and the constraints.
02
Analyse & design
We define requirements and design processes that fit, testing them with the people who’ll use them.
03
Build & test
We stay hands-on through configuration and build, through to testing, so the design survives into what is delivered.
04
Review & improve
After go-live we review how it’s working in practice and recommend improvements.
Typical Outputs
Requirements documents, process maps, functional specifications, gap analyses and go-live readiness reviews.
Every engagement is led by senior practitioners with hands-on experience defining requirements, designing processes and carrying solutions through delivery — including John Nelson (Principal), Effie Nikolaros and Renay Tindale — not analysts working from a template.
Talk to us about your process and analysis needs
Whether you’re scoping a change, untangling a process or need analysis capability for a program, we can help.